ITIL Service Transition Interview Questions



1. What is ITIL ?
Systematic approach to high quality IT service delivery.
Provides common language with well-defined terms.
ITIL provide flexible framework to develop service management model for organisation.

2. ITIL based models adopted by organization .
Microsoft MOF
Hewlett – Packard ( HP ITSM Reference Model)
IBM ( IT Process Model )
3. Difference between  ITIL v3 and v2.
Managing services as a portfolio is a new concept in ITIL V3
Service Catalogue Management was added as a new process in ITIL V3
http://wiki.en.itprocessmaps.com/index.php/Comparison_between_ITIL_V3_and_ITIL_V2_-_The_Main_Changes
4 What is ITIL service management?
Service management is a set of specialized organizational capabilities for providing values in the form of service.
The act of transforming recourses into services is the core of service management
5  Explain ITIL service Life cycle model .
  1. Service Strategy
  2. Service Design
  3. Service Transition
  4. Service Operation,
  5. Continual Service Improvement

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